Cruise Carreras | Jobson cruise ships

C.V. Writing tips

Probably the most important part of applying for a position with a cruise line is to write a professional CV / Resumee. 

Frequently asked questions

Please read our frequently asked questions section

 

Visa C1 D

Once approved by the cruise line you need to apply for a C1 D seaman's visa from the U.S. Embassy/Consulate....

The Recruitment process

 

Before to apply read about the recruitment process, conditions, selection and getting onboard.

Position: Purser, Receptionist, Guest Service Officer 



Position summary: 
The guest service officer will be responsible for 'Delivering the WOW' while demonstrating exemplary problem resolution skills to our guests at all times. 
Actively listens and extends assistance in order to resolve all guest issues and 
concerns. A strong guest satisfaction disposition is mandatory, a people person, 
with a great sense of humor. The Guest Services Officer must posses outstanding hospitality, focused customer service, strong communication and organizational 
skills and effective decision-making abilities. Maintaining a high level of 
professional appearance and demeanor at all times. Enhances department and 
company reputation by excepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.


Essential duties and responsibilities 

In accordance with company standards, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and 
verbal interactions with guests or fellow shipboard employees and/or in the presence 
of guest contact and crew areas.

Greets all guests immediately with friendly and sincere welcome. Uses a positive 
and clear speaking voice, taking the time to understand all requests in detail.
Responds to escalated guest concerns in a considerate, professional and positive 
manner by sjowing empathy and listening actively. 

Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-todate information to answer questions and handle any special requests.

Provides cash and guest account services at the Guest Services desk such as 
accepting cash payments, cashing personal or Traveler's checks or exchanging 
foreign currencies. Follows established procedures to maintain, safeguard, balance 
and reconcile, assigned cash float. Assists guests during boarding and departure 
process, including establishing onboard credit, selling and printing Explorations! 
Tickets and closing of guest accounts.

Assists guests with immigration and customs procedures and forms.

Attends meetings, training activities, courses and all other work related activities,
as required.